How GRNZO works for you
🌱
You grow
Focus on quality produce
📦
We sell & deliver
GRNZO handles everything else
💳
You get paid
Every Monday to your bank
Step-by-step setup
1
Complete your seller profile
Go to the Profile tab (last icon in bottom nav). Fill in your shop name, what you grow (microgreens, mushrooms, hydroponic), harvest days, starting price and daily capacity.
💡 Your shop name and description appear on the GRNZO storefront — make it sound fresh and professional. "Green Roots Farm" is better than "Prem's shop".
2
Upload your shop logo or photo
Tap the avatar (your initial letter) on the home screen or profile page. Upload a clear photo of your farm, your logo, or yourself. This builds trust with buyers.
💡 Best size: square photo, at least 400×400px. JPEG or PNG, under 3MB.
3
Add your products
Go to the Products tab → tap + Add product. For each product enter:
- Product name (e.g. "Broccoli microgreens")
- Category (microgreens / mushrooms / hydroponic)
- Price per 100g
- Available quantity (units per day)
- A good photo of the product
- Short description — harvest time, nutrition, taste
💡 Listings with photos sell 3× more. Use natural light. Shoot on a clean white surface.
4
Add your bank details
Go to Profile → Bank / UPI details. Enter your account holder name, bank name, account number (entered twice), IFSC code, and optionally your UPI ID. GRNZO will verify these before your first payout.
⚠️ Double-check your account number. Wrong details will delay your payment and GRNZO cannot be held responsible for transfers to incorrect accounts.
5
Set your daily availability
Every morning, go to Home → Today's availability. Toggle on the products you have harvested and ready to ship today. Set the quantity. This is how GRNZO knows what you can fulfil.
💡 Only toggle products on when you actually have them. If you accept an order and then say it's not available, a penalty will be applied (driver trip cost + ₹50 delay fee).
How orders work
1
Order comes in
You get a notification with a 25-second timer. Accept or skip — if you skip, another seller gets it.
2
Pack the order
Harvest and pack the items listed in the order. Use clean packaging — presentation matters.
3
Mark as ready
Tap 📦 Mark as packed & ready in your Orders tab. This alerts GRNZO to assign a delivery partner.
4
Delivery partner picks up
Hand over the packed order to the GRNZO delivery partner. Order is marked delivered once it reaches the customer.
✓
You get paid
Your earnings (order value minus GRNZO commission) are paid every Monday directly to your bank account.
Commission & plan pricing
GRNZO deducts a commission from each order. The more you sell, the less you pay.
| Plan | Monthly fee | Commission | You keep |
|---|---|---|---|
| 🌱 Starter | Free | 18% | 82% |
| 🚀 Growth | ₹999/mo | 12% | 88% |
| 💎 Pro | ₹2,499/mo | 8% | 92% |
Commission is on the product subtotal only — delivery fee is not included. To upgrade your plan, WhatsApp us at +91 99729 42405.
Getting paid
📅
When: Every Monday. Your previous week's delivered orders are paid out.
🏦
How: Direct bank transfer (NEFT/IMPS) to the account you added in your profile.
📧
Confirmation: You'll receive an email with the amount and UTR reference number when payment is sent.
💳
View payouts: Go to the Payouts tab in your dashboard to see pending and paid amounts per order.
Frequently asked questions
What happens if I miss an order? +
If you skip or don't respond in 25 seconds, the order goes to the next available seller. No penalty for skipping — but try to keep your availability accurate so you don't miss orders meant for you.
Can I cancel an accepted order? +
Yes, but only within 2 minutes of accepting. After that, cancelling incurs a penalty equal to the driver trip cost (₹45–120 depending on distance) plus a ₹50 delay fee. This is deducted from your next payout. Always mark items unavailable before they sell out to avoid this.
How do I mark products sold out? +
Go to Products tab → tap the product → toggle "Available" off. Or use the Home → Today's availability toggles every morning. Products marked unavailable won't appear in customer orders.
What packaging should I use? +
Use clean, food-safe packaging. For microgreens, clamshell containers or ziplock bags with ventilation work well. Label with product name and harvest date. GRNZO does not provide packaging — this is your responsibility.
When will my account be approved? +
New seller accounts are reviewed within 24 hours. You'll receive a WhatsApp message when your account is approved and you can start receiving orders. If you haven't heard within 24 hours, message us at +91 99729 42405.
Can I set a minimum order value? +
Not currently — GRNZO sets platform-wide minimums. However, you can set your capacity to 1 unit per day to limit orders if needed while you scale up.
Who handles customer complaints? +
GRNZO handles all customer-facing support. If a quality complaint is raised, we'll contact you directly. Repeated quality issues may affect your seller rating and order priority.
Ready to start selling? 🌱
Open your seller dashboard and complete your setup. Your first order could come today.
Open Seller Dashboard →
Need help? WhatsApp us at +91 99729 42405 or email support@grnzo.in