Seller Agreement
This Seller Agreement ("Agreement") is between you ("Seller") and INDIATRADESGLOBAL operating as GRNZO ("Platform"). By registering as a seller on grnzo.in, you accept this Agreement in full.
🌱 GRNZO is a curated marketplace. We are selective about who sells here. Your acceptance is a commitment to freshness, honesty, and reliability — not just a checkbox.
1. Eligibility
- You must hold a valid FSSAI licence (Basic, State, or Central) covering the food categories you intend to sell.
- You must be at least 18 years old and legally capable of entering a contract under Indian law.
- You must be based in Bengaluru and able to fulfil same-day or next-morning orders.
- You must have a valid Indian bank account for weekly payouts.
- You must maintain a WhatsApp-enabled phone to receive order notifications.
GRNZO reserves the right to verify your FSSAI licence and reject applications that do not meet quality or location requirements.
2. Product Standards
2.1 Freshness
- All produce must be freshly harvested. Microgreens must be sold within 6 days of harvest. Products are automatically delisted after this window.
- You must update the harvest date for every batch in your seller dashboard before marking availability.
- Products must be stored in hygienic, food-safe conditions between harvest and handoff to the delivery partner.
2.2 Quality
- Produce must be free from pesticides, chemical fertilisers, foreign matter, or visible contamination.
- Mushrooms must be harvested at optimal growth stage — not over-mature or bruised.
- Hydroponic produce must be grown in certified or inspectable systems.
2.3 Packaging
- All produce must be packed in food-grade packaging. Loose or unwrapped produce will not be accepted by delivery partners.
- Packaging must be clean, sealed, and labelled with the product name and weight.
- GRNZO encourages — and will progressively require — compostable or recyclable packaging.
2.4 Listings
- Product names, descriptions, weights, and prices must be accurate.
- You may not list products under categories not covered by your FSSAI licence.
- GRNZO may edit, delist, or flag listings that do not meet platform standards.
⚠️ Misrepresenting produce freshness, weight, or certifications is grounds for immediate account suspension and may attract legal liability under the Food Safety and Standards Act 2006.
3. Order Fulfilment
3.1 Order Notification
When a buyer places an order matching your available produce and delivery zone, you will receive a notification via the seller dashboard and WhatsApp. Orders are available to all matching sellers simultaneously — the first seller to accept wins the order.
3.2 Acceptance Window
After accepting, you have 2 minutes to cancel if you accepted in error. After 2 minutes, the order is locked to you.
3.3 Fulfilment Obligations
- Accepted orders must be prepared and ready for pickup within the agreed time window.
- You must be available on WhatsApp while an order is active for coordination with the delivery partner.
- Repeated failure to fulfil accepted orders will result in account suspension.
3.4 Cancellation by Seller
If you cannot fulfil an accepted order after the 2-minute cancel window, contact GRNZO support immediately. The order may be reassigned. Seller-initiated late cancellations will be tracked and may affect your seller rating.
3.5 Handoff to Delivery Partner
- Produce must be handed over in sealed, labelled packaging.
- Do not hand over produce directly to the buyer — all deliveries go through GRNZO delivery partners.
- Delivery partners are not responsible for verifying produce quality at pickup.
4. Pricing & Margins
4.1 How Pricing Works
You set your cost price (what you want to receive per unit). GRNZO sets the buyer-facing price, which may be different. The gap covers GRNZO's commission and platform costs.
4.2 Price Benchmarks
GRNZO maintains internal benchmark prices per category (e.g., Sunflower microgreens: ₹180/100g). If your listed cost price significantly exceeds the benchmark, you will receive an automated notification. Sellers priced above benchmark receive fewer orders.
4.3 Freshness Pricing
GRNZO may apply internal discounts to older stock as a clearance mechanism. These discounts will not reduce your agreed payout — they are absorbed by GRNZO's margin.
4.4 Size Tiers
Buyers choose from size options (50g / 100g / 200g / 250g / 500g). Your payout is calculated proportionally from your base cost price. Bulk orders (250g+) may carry a bulk discount that reduces buyer price — your cost price per gram remains unchanged.
5. Payouts
5.1 Payout Schedule
Payouts are processed every Monday for all delivered orders from the previous week (Mon–Sun). Payouts are made directly to your registered bank account via NEFT/IMPS.
5.2 Payout Calculation
| Plan | Commission | Example (₹200 order) | Your payout |
|---|---|---|---|
| Starter | 15% | ₹200 | ₹170 |
| Growth | 10% | ₹200 | ₹180 |
| Pro | 8% | ₹200 | ₹184 |
| B2B Supply | Custom | — | — |
Commission is deducted from the buyer's payment. You receive your payout after commission deduction, regardless of GRNZO's delivery fee charged to the buyer.
5.3 Payout Holds
Payouts may be held if:
- A refund request is pending for an order you fulfilled.
- Your account is under investigation for quality complaints.
- Your bank details are unverified or incorrect.
Held payouts are released after the relevant issue is resolved. You will be notified via WhatsApp.
5.4 GST
Sellers are responsible for their own GST compliance. GRNZO will provide monthly transaction reports to assist with GST filings. If you are registered under GST, provide your GSTIN during onboarding.
6. Conduct & Prohibited Actions
6.1 Prohibited
- Misrepresenting harvest date, weight, variety, or certifications.
- Sharing buyer contact details with third parties or using them for direct sales.
- Soliciting buyers to transact outside the GRNZO platform.
- Creating multiple seller accounts.
- Submitting false quality claims to manipulate ratings.
- Selling produce not covered by your FSSAI licence category.
- Discriminating against buyers based on religion, caste, gender, or location within your delivery zone.
6.2 Ratings
Buyers may rate orders. Sellers maintain a platform rating that affects order visibility. GRNZO does not publish seller names to buyers — ratings are used internally for matching and quality control.
6.3 Reporting
Sellers may report platform issues or buyer misconduct to sellers@grnzo.in. GRNZO will investigate and respond within 5 business days.
7. Suspension & Termination
Grounds for Immediate Suspension
- FSSAI licence expired or revoked.
- Verified quality fraud (false harvest date, adulteration).
- Soliciting off-platform transactions.
- Three or more unfulfilled accepted orders in 30 days.
Buyer Refund Clawback
If a buyer is granted a refund or replacement due to a quality failure attributable to your produce, the refunded amount will be deducted from your next payout. This includes:
- Produce delivered in visibly spoiled or damaged condition.
- Incorrect items packed or weight short by more than 10%.
- Produce found to be older than 24 hours from harvest at time of delivery.
GRNZO will notify you of any clawback with photographic evidence before deducting from your payout. You may dispute within 48 hours by emailing sellers@grnzo.in.
Grounds for Warning
- Two or more verified buyer quality complaints in a month.
- Late cancellation of accepted orders.
- Failure to update availability before accepting orders.
Appeal Process
Suspended sellers may appeal by emailing sellers@grnzo.in within 7 days. Appeals will be reviewed within 10 business days. GRNZO's decision is final.
Upon Termination
- All pending payouts for delivered orders will be released on the next payout date.
- Payouts for disputed orders remain on hold until resolution.
- Your seller account and product listings will be deactivated immediately.
8. Plans & Subscription Fees
| Plan | Monthly Fee | Commission | Order Limit | Support |
|---|---|---|---|---|
| Starter Free | ₹0 | 15% | 20/month | |
| Growth Popular | ₹499 | 10% | Unlimited | Email + WhatsApp |
| Pro | ₹1,499 | 8% | Unlimited | Priority + Verified badge |
| B2B Supply | ₹2,000 | Custom | Bulk orders | Dedicated manager |
Plan fees are charged monthly in advance. Downgrading takes effect from the next billing cycle. No refunds on plan fees once a cycle has begun.
9. Data & Intellectual Property
Your Data
GRNZO collects and stores your business information, FSSAI details, bank account details, product listings, and order history. This data is used to operate the platform and is protected under our Privacy Policy.
Your Content
By uploading product photos and descriptions, you grant GRNZO a non-exclusive, royalty-free licence to use this content on the platform and in marketing materials. You retain ownership.
Platform Data
Order data, buyer behaviour, and platform analytics are owned by GRNZO. Sellers may not scrape, export, or commercialise platform data.
10. Governing Law & Dispute Resolution
This Agreement is governed by the laws of India, including the Food Safety and Standards Act 2006, the IT Act 2000, and the Consumer Protection Act 2019.
Any disputes arising from this Agreement shall first be attempted to be resolved through mediation by GRNZO. If unresolved, disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.
GRNZO's liability to any seller is limited to the total payouts made to that seller in the preceding 30 days.
For seller support: sellers@grnzo.in | INDIATRADESGLOBAL, Bengaluru, Karnataka, India.
Delivery Partner Agreement
This Delivery Partner Agreement ("Agreement") is between you ("Partner") and INDIATRADESGLOBAL operating as GRNZO ("Platform"). By registering as a delivery partner and using the GRNZO Partner App, you accept this Agreement.
🏍️ GRNZO delivery partners are independent service providers, not employees. You choose your own hours, zone, and availability. We provide the orders, route, and payment.
Relationship
You are an independent contractor, not an employee, agent, or franchise of GRNZO. Nothing in this Agreement creates an employment relationship. You are responsible for your own taxes, insurance, and vehicle maintenance.
1. Eligibility
Age & Identity
- Must be at least 18 years old.
- Must hold a valid Aadhaar card (mandatory) and PAN card (preferred).
- Must provide a recent passport-size photograph.
Vehicle Requirements
| Vehicle Type | Documents Required | DL Required |
|---|---|---|
| Petrol/CNG motorcycle or scooter | RC, Driving Licence, Insurance | Yes (valid for 2-wheeler) |
| Electric scooter | RC, Insurance | Yes (if >25 km/h) |
| Bicycle | None | No |
| E-bike (<25 km/h) | None | No |
Driving Licence
- Must be valid and not expired.
- Must have at least 6 months validity remaining at time of registration.
- Licences expiring within 6 months will trigger a renewal reminder.
Background
GRNZO reserves the right to conduct background checks or request character references. Partners with criminal records involving violence, theft, or fraud will not be onboarded.
2. Duties & Responsibilities
2.1 Going Online
- You choose when to go online. GRNZO does not mandate minimum hours.
- When online, your GPS location is shared with GRNZO to enable order matching.
- You may go offline at any time — except when an active delivery is in progress.
2.2 Accepting Orders
- Orders are assigned based on your location and availability. You will receive a notification with pickup and drop details.
- You may decline orders. However, repeated declines when online may affect your priority ranking for future orders.
2.3 Pickup
- Collect the sealed, labelled package from the seller. Do not open, taste, or tamper with the produce.
- Confirm pickup in the Partner App to start the delivery timer.
- If a seller is not ready within 15 minutes of your arrival at pickup, report via the app.
2.4 Delivery
- Deliver to the address provided in the app. Do not reroute or make additional stops during active delivery.
- At the customer's location, wait up to 5 minutes after arrival. The waiting timer in the app tracks this automatically.
- Attempt to call the customer if they don't respond within 3 minutes.
- If delivery fails after 5 minutes, mark as "Cannot deliver" in the app — do not leave the package unattended.
- Confirm delivery in the app immediately after handoff.
2.5 Navigation
- Use the navigation tools in the Partner App. Google Maps and Waze are supported.
- The full route (your location → pickup → customer) is pre-loaded when you accept an order.
- Do not use mobile phones without hands-free devices while riding.
2.6 Communication
- Be reachable on WhatsApp during active deliveries.
- Behave courteously with sellers, customers, and GRNZO support staff at all times.
- Do not share customer personal details with anyone.
3. Earnings & Payouts
3.1 Trip Fee
You earn a trip fee per completed delivery. The fee depends on distance and zone:
| Distance (approx.) | Trip Fee |
|---|---|
| 0–3 km | ₹35 |
| 3–6 km | ₹50 |
| 6–10 km | ₹65 |
| 10+ km | ₹80+ |
Trip fees are indicative and may be updated. You will always see the fee before accepting an order.
3.2 Peak Bonuses
During high-demand periods (early morning 6–9 AM, and special events), GRNZO may offer surge bonuses of ₹10–₹30 per trip. These are shown in the app when active.
3.3 Milestone Bonuses
3.4 Payout Schedule
Payouts are made every Monday for all completed deliveries from the previous week, to your registered bank account via NEFT/IMPS.
3.5 Deductions
No deductions are made from your trip fees except:
- If a delivery is disputed and verified to be your fault (e.g., wrong address, package tampered), the disputed amount may be deducted from your next payout.
- GRNZO does not charge partners a registration or subscription fee.
3.6 Tax
You are responsible for reporting your earnings to the Income Tax Department as applicable. GRNZO will provide a trip earnings statement monthly. TDS may be deducted as required under Section 194C of the Income Tax Act.
4. Conduct & Prohibited Actions
Prohibited
- Tampering with, opening, consuming, or substituting any delivery package.
- Requesting additional payment from customers beyond the app-confirmed amount.
- Disclosing customer addresses, phone numbers, or order details to third parties.
- Accepting orders and not delivering (ghost deliveries).
- Using another person's partner account.
- Performing deliveries under the influence of alcohol or controlled substances.
- Harassing, threatening, or behaving inappropriately toward customers, sellers, or GRNZO staff.
- Using the Partner App GPS data for any purpose other than GRNZO deliveries.
⚠️ Any form of theft, fraud, or harassment will result in immediate account termination, withholding of pending payouts, and may be reported to law enforcement.
Road Safety
- Comply with all traffic laws, including helmet use, speed limits, and signal compliance.
- Do not use the app on a phone while riding. Pull over safely to check the app.
- GRNZO is not liable for traffic violations, accidents, or fines incurred during deliveries.
5. GPS Tracking & Data
Location Data
- Your location is tracked only while you are online in the Partner App.
- Location data is used to match you with nearby orders and to provide customers with delivery updates.
- Location is shared with GRNZO's operations team and with the admin dashboard for dispatch purposes.
- Location data is stored for 30 days after a delivery for dispute resolution, then deleted.
Arrival Logging
When you mark "Arrived" at a customer's location, the timestamp is logged. If a delivery fails, your arrival time and departure time are recorded as proof that you attended. This protects you against false non-delivery complaints.
App Permissions
The Partner App requires location, phone, and notification permissions to function. Denying these permissions will limit app functionality. Camera permission is needed only for document uploads.
6. Insurance & Liability
⚠️ GRNZO does not provide vehicle insurance, health insurance, or accident coverage to delivery partners. You are an independent contractor and must maintain your own coverage.
What GRNZO is Responsible For
- Accurate order information and navigation support.
- Timely payouts for completed deliveries.
- Support in resolving disputes with customers or sellers.
What You Are Responsible For
- Your vehicle's roadworthiness and valid insurance.
- Your personal safety and health while performing deliveries.
- Any traffic violations, accidents, or legal liability arising from your actions.
- Loss or damage to packages due to your negligence.
Package Liability
If a package is lost or damaged due to your negligence (e.g., dropped, left unattended), you may be liable for the value of the order, which may be deducted from your next payout after investigation.
7. Suspension & Termination
Grounds for Immediate Suspension
- Theft or tampering with a delivery package.
- Harassment of a customer, seller, or GRNZO staff.
- Performing deliveries under the influence of alcohol or drugs.
- Ghost deliveries (marked delivered but not delivered).
- Using another person's account.
- Expired driving licence (for motorised vehicles).
Grounds for Warning
- Two or more failed deliveries due to partner fault in a week.
- Repeated late pickups without notification.
- GPS being disabled during active deliveries.
- Customer complaints about conduct.
Appeal Process
Suspended partners may appeal by emailing partners@grnzo.in within 7 days. Appeals are reviewed within 5 business days.
Upon Termination
- All pending payouts for completed deliveries will be released on the next payout date.
- Payouts held for disputed deliveries remain on hold until resolved.
- Access to the Partner App will be revoked immediately.
8. Governing Law & Dispute Resolution
This Agreement is governed by the laws of India. As an independent contractor, you are not covered by the Industrial Disputes Act, the Employees' Provident Fund Act, or other employment legislation.
Disputes between partners and GRNZO will first be attempted through internal mediation. Unresolved disputes are subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.
GRNZO's total liability to any partner is limited to the unpaid trip fees for completed deliveries in the preceding 30 days.
For partner support: partners@grnzo.in | INDIATRADESGLOBAL, Bengaluru, Karnataka, India.